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💬 Complaints and Feedback
👍 Your feedback matters
You can tell us:
- what you like
- what we can improve
- if you are not happy
❗ What is a complaint?
A complaint is when:
- you are not happy
- you want something to change
🗣️ How to tell us
You can:
- talk to a staff member
- phone us
- email us
- write to us
You can ask someone to help you
👤 What will happen
We will:
- listen to you
- take your complaint seriously
- try to fix the problem
⏳ How long it takes
We will reply as soon as possible
Sometimes it may take longer
We will keep you updated
🔁 If you are not happy
You can:
- ask us to review your complaint
🤝 We will treat you fairly
We will:
- respect you
- keep your information private
- deal with your complaint properly
📞 Need help?
We are here to help
📞 Contact us
Feedback & Complaints Policy
Complaints Process
Employability Monaghan Cavan aims to provide all customers and stakeholders with a service that is efficient, courteous, and of the highest quality. We welcome feedback and suggestions for improvement.
If you are not satisfied with any aspect of the service you have received, please let us know. All concerns and complaints are treated in the strictest confidence and reported to the Board of Directors.
How to Make a Complaint
You can make a complaint in any of the following ways:
- By phone
- By email
- By completing our online form
- In writing
- In person (in English or Irish)
If you require assistance making a complaint or completing the form, a member of staff will be happy to help.
You may also be supported by a family member, advocate, or support person when making a complaint.
Our Complaints Procedure
- Stage One – You may raise your concern informally with your Job Coach or with the Manager.
- Stage Two – You may make a formal complaint in writing to the Manager or to the Chairperson of the Board of Directors.
Timescales
- Complaints are acknowledged within 5 working days.
- Complaints are investigated and responded to within 20 working days.
If You Are Not Satisfied
- You may request a review by the Department of Social Protection (DSP).
- If you remain unhappy, you can contact the Office of the Ombudsman.
Client Complaint Form
Our organisation takes complaints seriously. To help us investigate your concern, please complete this form as fully as possible. Additional sheets may be attached if required.
After a prompt and thorough investigation, you will be notified of the company’s intended action.
If you have any questions about our complaints process, please contact our Head Office on (087) 797 7093.